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TERMS AND
CONDITIONS OF ENROLMENT
refunds and returns
::
privacy policy
Please ensure that you have read and
understood all the sections of our terms and conditions of enrolment
BEFORE you enrol. All enrolments are processed upon the basis that
students have read, understood and accepted the terms and conditions of
the college, including our privacy policy and agree to comply fully with
them. We strongly recommend that you print out and keep a copy of this
page for your own records.
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Course fees are fully
inclusive of all course materials, texts and tutorial support, but do
not include students' personal stationery or postage incurred in the
submission of assignments.
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All study materials become
the property of the student upon full payment of course fees.
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The college has a refund
policy where refunds will be accepted on course fees within the 28 day
approval period, subject to all materials being returned to the college
in condition as sold. Refunds are usually processed within a 30 day
period from receipt of the returned course materials. After the 28 day
approval period has expired we will not consider any refund. Students
can transfer their course, or put their studies on hold to be resumed at
a later date within a six month period following the date of enrolment.
The college reserves the right to charge the student a small
administration cost for refunds or transfers. Please also see our refund
policy for online enrolments below.
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Course materials are
generally dispatched in two stages depending on the course enrolled
upon. The first section of your course is usually dispatched within ten
working days following the date of enrolment. The second section is
dispatched according to the individual's progress on the course.
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Students failing to
achieve a pass on their first examination attempt may resit the course
free of charge within a period of six months following the date of
failure of the first examination.
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Academic, administrative
and telephone tutorial services are provided from Monday to Friday
inclusive, from the hours of 09:00am GMT or BST until 17:00pm GMT or BST
in accordance with the academic year. You may contact your tutor at any
time by email or fax.
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Course work submitted to
the college for marking will not be returned and is sent entirely at the
responsibility of the student. Students are advised to keep copies of
all work submitted to the college.
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The college may close for
a short recess during the summer months during which time tutorial
services may become restricted or temporarily unavailable. Students are
usually notified by their personal tutor of the period when tutorial
services will be restricted or temporarily unavailable. Services may
also be restricted during bank and public holidays.
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All study materials
provided by the college are intended only for individual personal use
and are protected under English and International copyright laws and
conventions, and may not be published, copied, sold, broadcast, or
otherwise reproduced or distributed.
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Whilst every care has been
taken in the provisions of this website, associated study services and
study materials and texts, no liability can be accepted for the use,
misuse or inappropriate use of the provisions, study services, and study
materials and texts. Students enrolling on a course acknowledge such by
their acceptance of the terms and conditions of their enrolment.
REFUNDS AND RETURNS FOR ONLINE
ENROLMENTS
The Direct Home Learning College operates under the United Kingdom
distance selling and internet mail order guidelines. If you purchase a
course from us and then wish to return it, you must comply with the
following terms:
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You have the right to
cancel your contract for the purchase of your course within the period
of twenty eight (28) days, commencing from the day on which your
enrolment was processed.
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To cancel your contract
you will need to inform us in writing by either post or email, stating
clearly your reasons for return. You then need to return all your
materials to us, following the instructions on your paperwork. For your
protection, we recommend you use a recorded delivery service. No
liability will be accepted for returned items which are subsequently
lost in the post or fail to arrive at our returns office.
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You are fully responsible
for the safe packaging and return of all materials to us. On receipt of
the returned materials in good order, The Direct Home Learning College
will refund your money within a thirty day period. The refund will not
include the cost of returning the item to us.
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Refunds will take the same
form of payment to the card originally used for the purchase. Direct
Home Learning do not issue refunds for online enrolments in cash or
cheques.
PRIVACY POLICY
Direct Home Learning (us) respect the privacy rights of its online
visitors and students (you) and recognise the importance of protecting the
information collected about them. We have adopted a corporate wide Privacy
Policy that guides how we collect, store and use the information that you
provide us with. By accepting our Privacy Policy, you expressly consent to
our use and disclosure of your personal information in the manner
described in this Privacy Policy. This Privacy Policy is incorporated into
and subject to the terms and conditions of enrolment.
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Personal information:
If you enrol on a course with us using our online
enrolment facility, we need to hold personal information including your
name, email address, phone numbers, home address, credit card billing
address, and in some instances your date of birth, in order that we can
process your application and fulfil your enrolment. If you enrol on a
course with us where you have the option to pay using a third party
partner-payment service such as PayPal or World Pay, your credit card
details are entered directly into our payment partner's systems and are
neither transmitted nor held on our Direct Home Learning systems. If you
enrol using a partner-payment service, then you will be subject to the
separate Privacy Policy and User Agreement operated by such
partner-payment service. Direct Home Learning is not responsible for
partner-payment operations, including but not limited to their
information practices.
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Other information we collect
through our services:
As a user of our services, we may collect non-personal
data about use of the website, such as pages visited, times and volume
of use of the services as well as traffic data. Traffic data includes
logs, details of networks, length of sessions and similar systems data.
We do not use cookies on the Direct Home Learning website.
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Information about you from third
parties:
In order to protect all our customers against potential
fraud, we verify with third parties the information you provide. In the
course of such verification, we may receive personally identifiable
information about you from such services. We may use card authorisation
and fraud screening services to verify that your card information and
address match the information that you supplied to us, and that the card
has not been reported as lost or stolen.
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How this information might be used,
including anyone it could be shared with:
Direct Home Learning may use your personal information
for the processing of orders, payments and to provide you with a
personalised tutorial service. We will also use your details to fulfil
your enrolment and deliver your course materials and to manage your
account. Where there is a legal obligation to do so, we may disclose
your information to any relevant regulatory body.
It is not the Company's current policy to share its customers' personal
details with third parties other than as stated herein.
LIMITATION OF LIABILITY
Direct Home Learning cannot be held responsible or liable to any person or
entity whatsoever for direct or indirect loss, damage (whether actual,
consequential, punitive, special or otherwise) injury, claim, liability or
other cause of any kind or character whatsoever based upon or resulting
from any information or opinions provided on this website or from the use
of, or the inability to use Direct Home Learning materials on the site.
These conditions do not affect your statutory rights. We are happy to
discuss or clarify as necessary, any aspect of these terms and conditions
with you, please contact us. |
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