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Areas covered in this
course include: Customer groups and their
needs
Long and short haul global travel networks
Popular travel geography and destinations
Unusual destinations
Travel safety and the agent's responsibility
Business and holiday travel
Travel industry ticketing and office procedures
Technology in the travel industry
The travel industry and the law
Customer relations
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Areas
covered in this course include: The
hospitality industry
Business and management principles
Staff management
Budget management
Basic accounts
Hospitality marketing and promotion
Hotels
Restaurants and bars
Conference facilities
Banqueting and event management |
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Areas
covered in this course include: The event
management industry
Types of functions and events
Elements of a successful function or event
Sourcing suppliers and equipment
Different styles of events
Initial planning and budgeting
Legalities
Guest lists and seating
Catering and hospitality
Banqueting and event management
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